Stone Refund, Return & Cancellation Policy

You can cancel your order only if it has not yet been shipped. To cancel, contact our support team with your order number.

• A cancelled order is refunded in full, with no cancellation fee.
• Once an order has been shipped, it cannot be cancelled for a change of mind.
• If Stone cancels your order for any reason, you will receive a full refund of the amount paid.
• Refunds for cancelled orders are processed within 7 business days of your request being acknowledged.

You can raise a request if your order has any of the following problems:

• The product is damaged, leaking, tampered with or broken, or the packaging is compromised.
• You received the wrong product.
• Items are missing from your order (incomplete order).
• The product was expired on delivery.
• The product is defective, counterfeit or materially different from its description.

If your claim is verified, you can choose a refund or a replacement. If a replacement is not available, we will refund you instead.

Report the issue within 48 hours of delivery by emailing support@thestone.in or messaging us on WhatsApp at +91 9217195974. Please include:

1. Your order number
2. Your name
3. The item(s) concerned
4. The reason for your request
5. Clear photos of the product, outer packaging and shipping label, plus batch details where relevant

Photos are required, because we cannot start an investigation without them. We also recommend recording an unboxing video, but we will not reject a claim just because you don’t have one.

We will review your request and reply within 48 working hours. If the product is unusable or damaged, we may ask you to discard it and send a replacement instead.

If a defect only becomes apparent later, contact us as soon as you notice it. The 48-hour window does not affect your rights under applicable Indian consumer law.

For hygiene and safety reasons, we generally cannot offer a return, refund or replacement in these cases:

• Products that have been opened, used, consumed, altered or damaged by the customer
• Products with missing or damaged original packaging (cartons, labels, caps, seals)
• Requests raised after the reporting window
• Change of mind, ordering the wrong item, or personal preference
• Individual results differing from expectations. Wellness products can work differently for different people.
• Orders with incorrect delivery details provided by the customer
• Delivery delays caused by unforeseen logistics issues

These exclusions do not apply to genuine defects, wrong products or products that don’t match their description, including issues found after opening.

Please contact support before sending anything back.

• Reverse pick-up: where available at your pin code, we will arrange a pick-up within 3 to 5 working days of approving your request.
• Self-shipping: if pick-up is not available at your location, send the product through a reliable courier and we will reimburse the reasonable shipping cost.
• For verified issues caused by Stone or its delivery partner, Stone bears the return shipping cost.
• Please do not send products to the manufacturer or to any address we haven’t given you.
• Keep the product, invoice, labels and original packaging safe until your request is resolved.

After we receive the product, we will check it against your claim and then process your replacement or refund.

A refund may be issued when:

• Your claim is verified under this policy
• The product you ordered is out of stock
• Your shipping address is not serviceable
• You were charged twice for a single order

A refund will not be issued when:

• The returned product is noticeably damaged, tampered with or partly consumed
• The delivery address you provided was incorrect
• The request does not meet the conditions of this policy

• Prepaid orders: refunded to your original payment method (card, bank, UPI or wallet) within 7 working days of approval and, where a return is required, receipt and inspection of the product.
• Cash on Delivery orders: refunded to your verified bank account or UPI ID within the same timeline.
• Store credit: offered only if you choose it.
• Refunds cover the amount actually paid for the affected items, including applicable taxes. If the issue was caused by Stone, related delivery charges are refunded too.
• Working days exclude Saturdays, Sundays and public holidays. Your bank or payment provider may need extra time to show the credit.

If you bought from Amazon, Flipkart, Blinkit or another marketplace, raise your request through that platform. Its process applies, along with your rights under applicable law.

For cancellations, returns, refunds or complaints, contact us:

• Email: support@thestone.in
• Phone / WhatsApp: +91 9217195974

Company: Too Personal Care Wellness Pvt. Ltd.

Address: 35A, North Avenue Road, Punjabi Bagh West, Punjabi Bagh Sec III, New Delhi, West Delhi – 110026, India

We acknowledge consumer complaints within 48 hours and resolve them within one month of receipt. Nothing in this policy limits your rights under applicable Indian consumer protection laws.