Stone Shipping & Delivery Policy

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• During peak periods, promotional events or unforeseen circumstances, processing may take slightly longer.
• You can cancel an order only before it is shipped. Once shipped, it cannot be cancelled for a change of mind. See Section 01 of our Refund, Return & Cancellation Policy.

We currently deliver across most locations within India. For international shipping inquiries, please contact our support team before placing an order. Orders placed through marketplaces such as Amazon, Flipkart or Blinkit follow that platform's shipping and returns process.

These are estimates and are counted from dispatch.

• Shipping charges, if applicable, are shown at checkout before payment.
• Free-shipping offers may be available from time to time.
• Additional charges may apply for certain remote serviceable locations.
• If an issue is caused by Stone or its delivery partner, related delivery charges are refunded as described in Section 07 of our Refund, Return & Cancellation Policy.

Once your order is shipped, you will receive:

• Order confirmation
• Shipment confirmation
• Tracking details by SMS and/or email

Our courier partners typically make multiple delivery attempts. Delivery may fail because of:

• An incorrect or incomplete address
• Customer unavailability
• Refusal to accept delivery

Additional charges may apply for re-dispatch. Refunds are not issued where delivery fails because of incorrect delivery details provided by the customer, in line with Section 06 of our Refund, Return & Cancellation Policy.

Delays can happen because of courier operational issues, weather, natural disasters, government restrictions, public holidays or high order volumes. Too Personal Care Wellness Pvt. Ltd. is not liable for delays caused by circumstances beyond reasonable control.

If your order is significantly delayed, contact our support team and we will help you. Nothing in this section limits your rights under applicable law.

If your package arrives damaged, leaking, tampered with, incomplete, or with the wrong product:

1. Do not use the product.
2. Take clear photos of the product, outer packaging and shipping label, plus batch details where relevant. We also recommend recording an unboxing video, but we will not reject a claim just because you don’t have one.
3. Contact our support team within 48 hours of delivery with your order number, name, the item(s) concerned and the reason for your request.

We will review your request and reply within 48 working hours. If your claim is verified, you can choose a replacement or a refund. Return pick-up, shipping costs and refund timelines are explained in Sections 05 and 07 of our Refund, Return & Cancellation Policy.

If a defect only becomes apparent later, contact us as soon as you notice it. The 48-hour window does not affect your rights under applicable Indian consumer law.

You are responsible for giving accurate and complete shipping details when you place your order. Please double-check your address, pin code and phone number before paying.

If the courier partner confirms that your shipment is lost, we will give you either:

• A replacement shipment, or
• A full refund

This happens after verification and confirmation from the logistics provider. Refunds follow the timeline in Section 07 of our Refund, Return & Cancellation Policy.

For shipping-related questions, contact Too Personal Care Wellness Pvt. Ltd.:

• Email: support@thestone.in
• Phone / WhatsApp: +91 9217195974
• Support hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

For complaints, see Section 09 of our Refund, Return & Cancellation Policy.

Too Personal Care Wellness Pvt. Ltd. may change this Shipping & Delivery Policy at any time. Updated versions will be posted on this page with the revised effective date. By placing an order on our website, you acknowledge and agree to this policy.

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All products are packed securely before dispatch. All orders are shipped in discreet, unbranded packaging to help protect your privacy.